Shipping policy
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All shipping dates are approximate and are not guaranteed. Delays in production can occur, and delays are not grounds for cancellation or refund on hand-made items.
- If you have an Address Change before your item has shipped, please notify us ASAP so your order can be amended. This may incur additional shipping charges that must be paid in full before your order can be sent.
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Please DOUBLE CHECK your shipping address to ensure it is correct, as we do not replace items shipped to the wrong address due to customer error. If you provide us with the wrong address and your item has already shipped, it is your responsibility to re-route the package. Contact the shipping carrier ASAP to re-route your package. You are solely responsible for paying any and all additional fees incurred from re-routing a package.
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Once your item(s) are dropped off to the shipping company (USPS, UPS, FedEx, etc) we are no longer responsible for your package. If your package becomes lost, arrives damaged, or is stolen, contact the shipping company right away to file a claim. We will not replace damaged, lost, or stolen goods. If you would like your package to have signed delivery and/or be fully insured, contact us ASAP and we can amend your shipping charge to include this service. If your item has already shipped, we cannot add signed delivery or insurance.
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PetriCoffin ships internationally! However, I cannot guarantee that I will be able to ship to your country. If there is an issue with shipping to your country (i.e. USPS cannot complete the delivery) your order will be cancelled and fully refunded, and is exempt from the 25% cancellation fee.
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International buyers: You are solely responsible for paying any Customs fees, duty, taxes, etc. that may be charged by your government to receive your item. PetriCoffin does not have any control over this. PetriCoffin also has no control over how long your item(s) may take to arrive to you. Packages can become delayed at customs for a number of reasonsâIf your item doesn't appear to be moving when you look at the tracking, it is likely waiting to be processed at the customs export facility. Please be patient. There is nothing I can do to make your item process or travel faster, and a refund will not be given due to any shipping delays.
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International buyers: If you would rather ship with a specific carrier, please send me a message after purchase and we can update your shipping method. You will be responsible for paying any overages for the change in shipping method, and will receive a refund of the difference if it winds up being cheaper.
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We do not accept returns on hand-made items. However, if there is an issue with your purchase, please contact me and I'll do my best to make it right! đ
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